RETURNS & EXCHANGES POLICY

This Returns & Exchanges Policy applies to purchases made directly through VITTO FERRER’s official sales channels.

For purposes of this Policy, “VITTO FERRER” or “the Brand” refers to VITTO FERRER, and “the Customer” refers to the individual who places or receives an order from the Brand.

1. RETURN REQUESTS

If the Customer wishes to request a return or exchange, the Customer must contact VITTO FERRER within fifteen (15) calendar days from the date the order is delivered.

All requests must be submitted to info@vittoferrer.com and must include the applicable order or invoice number and the reason for the request.

Once the request has been reviewed, VITTO FERRER will provide the Customer with further instructions if the return or exchange is authorized.

Authorization of a return request does not constitute automatic approval of a refund, exchange or store credit. All returned merchandise remains subject to inspection upon receipt by the Brand.

2. ELIGIBILITY FOR RETURNS AND EXCHANGES

Only products purchased directly from VITTO FERRER are eligible for return or exchange under this Policy.

Products purchased through an authorized retailer, boutique, department store, marketplace or other third-party seller are subject to the return and exchange policies of the respective retailer and must be handled directly with that retailer.

To qualify for a return or exchange, merchandise must:

• Be unworn, unused, unwashed and unaltered.

• Be returned in its original condition.

• Include all original tags, labels, packaging and accessories supplied with the product.

• Be free from stains, odors, makeup, deodorant marks, damage or any other signs of wear or handling.

• Have no removed, damaged, altered or folded tags, security seals or protective materials.

VITTO FERRER reserves the right to reject any item that does not meet these conditions.

3. CUSTOM, MADE-TO-MEASURE AND MODIFIED PRODUCTS

Products that have been customized, made to measure, specially manufactured or altered at the Customer’s request are considered final sale and are not eligible for return, exchange or store credit, except where the product is determined by VITTO FERRER to have a manufacturing defect.

This includes, without limitation:

• Made-to-measure garments.

• Special sizing requests.

• Changes to length, fit or proportions.

• Custom color requests.

• Design modifications.

• Any other alteration or customization requested by the Customer.

4. NON-RETURNABLE ITEMS

The following products are not eligible for return or exchange, except where otherwise required by applicable law:

• Products purchased from third-party retailers.

• Custom or made-to-measure products.

• Products modified at the Customer’s request.

• Products showing signs of wear, misuse, improper handling or damage caused after delivery.

• Products returned without their original tags or packaging.

• Products classified as final sale.

• Products purchased from the SALE category, unless otherwise expressly stated by VITTO FERRER.

5. SALE ITEMS

Unless expressly stated otherwise by VITTO FERRER at the time of purchase, products purchased from the SALE category are considered final sale and are not eligible for return, exchange or store credit.

This restriction does not apply where VITTO FERRER determines that the product was delivered with a manufacturing defect or where otherwise required by applicable law.

6. INCORRECT, DAMAGED OR DEFECTIVE PRODUCTS

If the Customer receives an incorrect, damaged or potentially defective product, the Customer should contact VITTO FERRER at info@vittoferrer.com as soon as reasonably possible after delivery.

The request should include:

• Order or invoice number.

• Proof of purchase.

• A description of the issue.

• Clear photographs and/or video showing the product and the reported issue.

• Full delivery address.

• Contact telephone number.

VITTO FERRER will review the information provided and may request additional photographs, videos or supporting information where necessary.

Where VITTO FERRER confirms that a product is defective, damaged prior to delivery or incorrectly supplied by the Brand, VITTO FERRER may, depending on the circumstances and product availability, offer:

• Repair of the product.

• Replacement of the product.

• Exchange for another product.

• Store credit.

• Refund of the amount paid for the affected product.

The appropriate resolution will be determined in accordance with the circumstances of the claim and applicable law.

7. CHANGE-OF-MIND RETURNS

For approved returns involving products that are not defective or incorrectly supplied, VITTO FERRER may offer an exchange or store credit, subject to the eligibility requirements established in this Policy.

Unless otherwise agreed by the Brand or required by applicable law, original shipping charges, return shipping charges, duties, taxes and other logistics or handling costs are not refundable.

Any additional shipping costs resulting from an exchange may be the responsibility of the Customer.

8. RETURN INSPECTION AND PROCESSING

All returned merchandise will be inspected upon arrival at VITTO FERRER.

Return processing may take up to fourteen (14) business days from the date the returned merchandise is received by the Brand.

The Customer will be notified by email once the return has been reviewed and the applicable exchange, store credit or refund has been processed.

VITTO FERRER reserves the right to refuse a return, exchange, store credit or refund where the returned product does not comply with the requirements of this Policy.

9. REFUNDS

Where a refund has been approved, it will generally be issued to the original payment method used for the purchase, unless otherwise agreed with the Customer or required by applicable law.

Once approved, VITTO FERRER will submit the refund to the applicable payment provider or financial institution.

The time required for the funds to appear in the Customer’s account may vary depending on the bank, credit card issuer or payment provider and is outside VITTO FERRER’s control.

Customers who have received confirmation that a refund has been processed but have not yet received the funds should contact their bank, card issuer or payment provider for further information.

10. ORDER MODIFICATIONS AND CANCELLATIONS

Customers wishing to modify or cancel an order should contact VITTO FERRER at info@vittoferrer.com as soon as possible.

The request must include:

• Order or invoice number.

• Customer name.

• Details of the requested modification or cancellation.

VITTO FERRER will make reasonable efforts to accommodate the request but cannot guarantee that an order can be modified or cancelled once it has entered production, preparation, packaging or dispatch.

Orders that have already been shipped cannot be cancelled.

For made-to-order, pre-order, custom or specially manufactured products, modifications or cancellations may be restricted once production has commenced.

11. SHIPPING COSTS FOR RETURNS AND EXCHANGES

Unless the return is the result of an error attributable to VITTO FERRER or a confirmed manufacturing defect, the Customer is responsible for all costs associated with returning the product to the Brand.

VITTO FERRER recommends using a trackable and insured shipping service when returning merchandise.

The Brand is not responsible for returned packages that are lost, delayed, damaged or otherwise not received by VITTO FERRER.

Where an exchange requires a new shipment to the Customer, additional shipping charges may apply.

12. RIGHT TO REVIEW RETURN REQUESTS

VITTO FERRER reserves the right to review each return or exchange request individually and to reject requests that do not comply with this Policy.

Nothing in this Policy is intended to limit any mandatory rights or remedies available to the Customer under applicable consumer protection laws.

13. CONTACT

For all return, exchange, refund or order modification requests, please contact:

VITTO FERRER
Customer Service
info@vittoferrer.com